Is Turkish Airlines the image of bad customer service towards disabled Africans? The following story seems to highlight so.
In their journey to San Francisco from Nairobi via Istanbul, the team that was representing Kenya was mistreated. These athlete’s pride of representing their country ended when they reached Istanbul, the origin of this carrier. Although within Turkish Airlines this might be very normal to be mistreated if you are disabled and you seek your rights as a client, as they even lack proper handling techniques for their walking aids such as wheel chairs and others, for the Kenyan case, they even went further to face verbal abuse by their staff.
Ranging from verbal abuse, destroyed walking aids, wheel chairs… all these happened as they were traveling from Kenya and they connected through Istanbul to San Francisco.
This lack of care of Turkish Airlines towards the disabled people cost them more than $300,000 in 2014, charged by the US Department of Transportation (DOT) due to multiple filed complaints towards them. Reports had highlighted that this penalty had reduced these cases within the US boundaries and their citizens. Could it be that the repeated lack of care and abuse they manifested towards these disabled Kenyan Athletes was because they were coming from a third world country?
Will Turkish Airlines apologize to the affected athletes, leave alone paying for the damages they caused their walking aids? Or should the Ministry of Transport and the Kenya Civil Aviation Authority charge them for this offense like the Americans did so that they can respect “third world” disabled people? Or Should Turkish Airlines just be boycotted by Kenyans?
In the end, this is not just mistreating “some disabled Africans”, this is dishonoring the country of Kenya, since these athletes were representing a nation, from which Turkish Airlines is earning money selling Tickets.
Nevertheless, concerned Kenyans have started making public what happened:
You guys @TurkishAirlines @TK_HelpDesk have to understand that giving u license to operate in #Kenya is not license to offend,mistreat disabled Kenyans who represent country in Sports Activities #turkishairlinediscrimination @FloraOluoch @ConsumersKenya @CAA_Kenya @TransportKE pic.twitter.com/Gsnpim8R8u
— Greenbox (@greenboxtech) December 19, 2017
We want to bring to your attention, the mistreatment committed by @TurkishAirlines @TK_HelpDesk towards #Kenya’s Paralympic team @ConsumersKenya @CAA_Kenya @TransportKE#turkishairlinediscrimination #poorTurkishAirlinesservices pic.twitter.com/P903sSfOxa
— Sophia (@254Nyambura) December 19, 2017
Dear @TurkishAirlines @TK_HelpDesk without apology? Have you read what you have done?? https://t.co/1oithxLfB1 Please @ConsumersKenya @CAA_Kenya @TransportKE keep this company under watch! That is what they did to Kenyan Athletes! #turkishairlinediscrimination pic.twitter.com/Bc8HZB8qst
— #VisitKenya (@Visit254) December 19, 2017
The Kenyan Kenyan Paralympic team was representing a nation and you should have respected them @ConsumersKenya @CAA_Kenya @TransportKE @FloraOluoch #turkishairlinediscrimination #poorTurkishAirlinesservices pic.twitter.com/CUtTS9TFWg
— Charlotte Amelia (@254Amelia) December 19, 2017
Writer at Tunayo Business Magazine